About OzStrata
We manage facility services for strata properties. Our approach is built on transparent pricing, defined scope, and clear accountability.
How we operate
These aren't marketing slogans. They're how we structure every agreement.
Fixed fee structure
We quote a fixed price for a defined scope. No automatic increases. No hidden disbursements. The agreed price is what you pay.
Transparent disbursements
If there are pass-through costs, they're disclosed upfront. You won't find unexpected charges on invoices.
Defined scope
We document what's included before quoting. Work outside scope is quoted separately. No ambiguity, no disputes.
Structured response times
We commit to realistic turnaround times for enquiries and quotes. Emergencies are handled with clear expectations.
Fair termination
Reasonable notice periods. No punitive exit fees. You stay because the service works, not because you're trapped.
Clear accountability
Direct communication channels. Issues get addressed. Complaints are taken seriously and resolved promptly.
Our approach to pricing
We believe in straightforward pricing. No games, no hidden fees, no automatic increases that chip away at your budget year after year.
Automatic CPI increases shift cost risk to the client without any corresponding improvement in service. We prefer to hold pricing steady and only adjust if scope genuinely changes.
Some providers bury admin costs in disbursements like postage, printing, and record-keeping. We include these in our fixed fee or disclose them upfront. No surprises.
We discuss requirements first, align on scope, then provide a fixed quote. We don't quote without understanding what you actually need.
Systems and discipline
Strata committees need reliability and documentation. Services need to be delivered consistently. Issues need to be tracked and resolved. Reports need to be clear enough for AGMs and audits.
We build this into how we operate. Documented procedures. Clear reporting. Defined escalation paths. It's not about bureaucracy. It's about making sure nothing falls through the cracks.
"Clear terms upfront. Defined scope. Transparent pricing. Fair termination. It's not revolutionary. It's just honest."
Accountability
How we handle issues
We want to hear about problems
Complaints are addressed promptly. Issues are tracked to resolution. We don't hide behind slow response times or unclear escalation paths.
Why it matters
Facility management affects daily life in a building. Cleaning that doesn't happen, maintenance that gets missed, contractors that don't show up. These create real problems for residents and managers.
Our approach
We'd rather hear about a problem and fix it than have it fester. Clear communication channels make this possible.
Questions about our approach?
Call us to discuss your situation. We'll tell you upfront if this is a good fit.